Effective Date: July 26, 2026
Website: www.itally.ca
Welcome to IT Ally. By accessing our website or utilizing our IT support, web design, digital marketing, or consulting services, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please review them carefully before engaging our services.
1. Services Offered
IT Ally provides professional digital and technical services, including but not limited to:
- IT & Technical Support, Network Configuration, and Troubleshooting
- Web Design, Development, Maintenance, and E-Commerce Setup
- Digital Marketing, Search Engine Optimization (SEO), and Brand Assets Creation
The specific details, scope, and deliverables for any individual project or ongoing service will be outlined in your proposal, quote, or service agreement.
2. Client Responsibilities
To ensure the timely execution and success of your project or support request, you agree to:
- Provide Timely Assets & Info: Supply all necessary content, images, brand files, account access, and information required to complete the work.
- Maintain Credentials: Provide accurate and up-to-date access credentials (e.g., domain registrar, hosting, software licenses) where direct access is needed to perform services.
- Review & Approvals: Review deliverables and provide feedback or approvals in a prompt manner. Delays in client communication or approvals may extend project timelines.
3. Payments, Invoicing, & Retainers
- Pricing: All fees for services will be clearly stated in your invoice, quote, or project agreement.
- Deposits: Custom design and development projects may require a non-refundable upfront deposit prior to commencement of work.
- Invoicing: Payment terms (e.g., due upon receipt or Net-15/30) will be specified on each invoice.
- Late Payments: Late payments may result in a temporary suspension of active services, website maintenance, or support ticket processing until outstanding balances are cleared.
4. Revisions & Scope Changes
- Standard project quotes include a specified number of feedback and revision rounds as outlined in your initial proposal.
- Any additional features, structural changes, or out-of-scope work requested beyond the agreed-upon proposal will be quoted separately as an add-on or billed at our standard hourly rate.
5. Intellectual Property & Ownership
- Client Materials: You retain full ownership of all logos, text, imagery, and proprietary data provided to IT Ally.
- Final Deliverables: Upon full and final payment, ownership and rights to custom web design, graphics, and completed project deliverables transfer to the client.
- Third-Party Assets: Stock photos, third-party software, fonts, and plugins remain subject to their respective creator licenses.
6. Service Interruptions & Third-Party Platforms
- IT Ally utilizes third-party providers (e.g., web hosting, domain registrars, software vendors, payment gateways). While we work to ensure optimal performance, IT Ally is not liable for service outages, server downtime, or software glitches caused by external third-party providers.
- Scheduled maintenance for ongoing clients will be communicated in advance whenever possible.
7. Limitation of Liability
To the fullest extent permitted by law, IT Ally shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, business interruption, or loss of data, arising out of or in connection with our services, website, or technical recommendations.
Our total liability for any claim shall not exceed the amount actually paid by you to IT Ally for the specific service giving rise to the claim.
8. Termination of Services
Either party may terminate an ongoing retainer or support agreement by providing written notice as specified in the individual contract or subscription agreement. IT Ally reserves the right to suspend or terminate services immediately in the event of non-payment, breach of these Terms, or abusive behavior toward our team.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions regarding these Terms of Service, please reach out to us:
- Business Name: IT Ally
- Email: info@itally.ca
- Website: www.itally.ca